Q) What is the turnaround time for processing the 360 degree real estate virtual tours?
The typical turnaround for all the real estate services comprising of the Real Estate Photo Enhancement services, Real Estate Panoramas, Real Estate Virtual Tours, and the 2D Rendered Floor Plans will be confirmed once the order has been confirmed from both the ends.
Q) How do I pay for return postage? Do I guess or do they bill me?
Please include a FedEx or an UPS account to be billed for return shipment. If no FedEx or UPS account is supplied, shipping will be billed on a subsequent invoice.
Q) What methods of payment can I choose from?
Payments can be made by check, Credit card (MasterCard or Visa), or by wire transfer.
- Check payment:
Checks payable to JaincoTech. If paying by check, payment must be included along with the batch.
- Credit Card Payment:
Transaction fee of 7.0% applicable on the total invoice value (to be added to the amount of payment due).
- PayPal:
Transaction fee of 2.9% applicable on the total invoice value +$0.30 (to be added to the amount of payment due).
Payments by PayPal are suggested if payment due is $1200 or less. A PayPal link will be sent to you via e-mail.
Payments by Credit Card are suggested if payment due is $500 or less.
- Wire transfer:
Transaction fee of $35.00 applicable on the total invoice value (to be added to the amount of payment due).
Payments by wire transfer are suggested only if payment due is $1200 or more.
**Note: We suggest you to make your payments through the wire transfers rather than spending additional transaction charges via other payment modes. All payments must be made to the US JaincoTech office only.
Q) Is the sales tax charged and if so at what rate?
No sales tax will be charged.
WHAT IS FTP?
File Transfer Protocol (FTP) is something used to transfer files over the internet, from one computer/server to another. There are two computers involved when using FTP: A server and a client. The server, which runs the FTP software, listens to connection requests from other computers. The client computer runs the FTP client software in order to gain access to the files. Examples of FTP client software include Cute FTP, Smart FTP, Fetch, etc. At JaincoTech, we use the Cute FTP software to handle our uploading and downloading procedures.
Q) How do you protect that no one in the workflow chain, incl. of company employees will mirror our real estate copyrighted materials for unauthorized usage?
JaincoTech takes security of the clients’ images very seriously and follows strict guidelines to ensure images are safe while in our control:
1) All images are received and secured by our senior managers
2) Keycard access and security guard on duty 24/7
3) All digital images are managed on a secured database and cannot be moved
4) No computer has a CD/DVD drive to copy information
5) All computers used for processing are stand-alone and do not have Internet access
6) No personal belongings are allowed inside the secured arena and nothing can be moved out as well
Q) What are JaincoTech’s requirements for the shipment to India?
For Customs purposes, Clients have the following options in order to avoid any additional custom fees and shipping delays:
- Declared value of less than $100:
Write on the shipping note “Samples - Not for Import. To Be Returned to <CLIENT>”. Based on our experience, these shipments should not incur charges or delays. However, JaincoTech cannot guarantee this and you should confirm with your chosen courier as to their policy.
- Declared value of more than $100.00:
The client is required to send a Commercial Invoice to JaincoTech five (5) business days prior to the shipment is sent. (JaincoTech can provide a sample for your reference.) Once the shipment reaches Indian Customs, it will then take an additional four (4) business days to clear Indian Customs verifications. Please include an Airway Bill so we can use it to return your shipments. Please keep these durations and requirements in mind when planning your shipment delivery.
** For insurance purposes, it is recommended that the client establish insurance via a third party insurance company, or refer JaincoTech to a nominated courier with whom the client has an existing insurance agreement. JaincoTech does not provide any insurance during shipment and the basic coverage for most couriers does not cover film or prints, so please confirm with your courier before shipping
Q) Does JaincoTech offer real estate enhancement and real estate virtual tour samples?
Yes. Samples give us an opportunity to:
1) Help us better understand your imagery and your style
2) Showcase our services to you
3) Get your feedback on how we can fine-tune to meet your precise needs
We’re happy to do samples for you once we have confirmed details of the project you have in mind |
